Privacy Policy

1. Who We Are

This Privacy Policy is issued by prk92 ("prk92", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://prk92.net. prk92 acts as the data controller in respect of all personal data collected through its platform, and is responsible for the lawful, fair, and transparent processing of that data.

prk92 operates under an international gaming license and is committed to upholding the privacy rights of all players, with particular attention to the expectations and legal context applicable to our members in Pakistan.

If you have any questions about this Privacy Policy or how your data is handled, you may contact our Data Protection team at [email protected] with the subject line "Privacy Enquiry".

2. Personal Data We Collect

prk92 collects personal data at different stages of your relationship with us. The categories of data we collect are described below:

2.1 Registration Data

When you create a prk92 account, we collect: full legal name, date of birth, residential address, email address, mobile phone number, and a chosen username. This data is required to establish and manage your account and verify your identity as required under our licensing obligations.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and our licensing requirements, we may request copies of government-issued photo identification (such as a CNIC, passport, or driving licence), proof of residential address (such as a utility bill or bank statement dated within three months), and proof of ownership of payment methods used. These documents are processed securely and retained in accordance with our legal obligations.

2.3 Financial Data

When you make deposits or withdrawals, we collect transaction details including payment method type, account identifiers (such as your JazzCash or EasyPaisa registered mobile number, or bank account details for HBL, UBL, or Meezan Bank transfers), transaction amounts in PKR, and transaction timestamps. We do not store full card numbers or CVV codes on our servers.

2.4 Gaming & Betting Activity Data

We maintain records of all wagers placed on prk92, including game type, bet amounts, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the prk92 platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session timestamps. This data is used for platform security, fraud prevention, and service optimisation.

2.6 Communications Data

We retain records of communications between you and prk92 support staff, including live chat transcripts, emails, and any feedback or complaint submissions. These records are used for quality assurance, dispute resolution, and staff training purposes.

Summary of Data Categories

3. How We Use Your Personal Data

prk92 uses the personal data we collect for the following purposes:

• Account Administration: Creating, verifying, and maintaining your prk92 player account, including processing login requests and enforcing account security.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 21 years and that the identity information you provide is accurate and verifiable.
• Legal & Regulatory Compliance: Meeting our obligations under anti-money laundering legislation, our gaming license conditions, and any applicable data protection or financial regulation.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, unauthorised access attempts, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be exhibiting signs of problem gambling, and delivering appropriate responsible gaming interventions as required by our license.
• Customer Support: Responding to your enquiries, resolving disputes, and providing the account assistance you request.
• Service Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience for Pakistani players.
• Marketing Communications: Sending you information about prk92 promotions, bonuses, and new features, where you have opted in to receive such communications and subject to your right to opt out at any time.

4. Legal Basis for Processing

prk92 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and prk92 — including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing that is required to comply with applicable legal requirements, including AML obligations, age verification duties, and regulatory reporting under our gaming license.
• Legitimate Interests: Processing carried out in prk92's legitimate interests where those interests are not overridden by your fundamental rights and freedoms — including fraud prevention, platform security, and service analytics.
• Consent: Processing for marketing communications and non-essential cookies, where your freely given, specific, and informed consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. Cookies & Tracking Technologies

prk92 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us deliver a functional, secure, and personalised experience.

Essential Cookies: These are necessary for the prk92 platform to function correctly. They enable session management, login authentication, and basic security features. These cookies cannot be disabled without impacting platform functionality.

Analytics Cookies: We use anonymised analytics data to understand how players navigate the prk92 platform, which pages are most visited, and where technical issues may occur. This data is aggregated and not linked to your individual identity.

Preference Cookies: These cookies remember your platform preferences — such as language settings and display options — so you do not have to reconfigure them each visit.

Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. These are essential to maintaining the integrity of the platform.

6. Sharing Your Data with Third Parties

prk92 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment Processors: We share necessary financial data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and crypto payment processors — to facilitate your transactions. These providers are contractually bound to process your data only as instructed by prk92 and in accordance with applicable law.
• Identity Verification Providers: KYC documents may be shared with third-party identity verification services for the purpose of age and identity checks. These providers operate under strict data processing agreements.
• Gaming Software Providers: Our casino game and sports betting software is supplied by licensed third-party providers. These providers may receive anonymised session data for the purpose of game delivery and RNG certification.
• Regulatory & Law Enforcement Authorities: We are required by law to disclose certain data to relevant regulatory bodies, gaming authorities, or law enforcement agencies upon receipt of a valid legal request. prk92 will not disclose more data than is legally required.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or prohibited activity, we may share relevant data with fraud prevention organisations or shared gaming industry databases to protect the integrity of our platform.
• Professional Advisors: Lawyers, accountants, auditors, and other professional advisors engaged by prk92 may access personal data on a strictly need-to-know basis and under binding confidentiality obligations.

7. International Data Transfers

As prk92 operates under an international gaming license, some of your personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan. Where such transfers occur, prk92 ensures that appropriate safeguards are in place to maintain the level of protection afforded by this Privacy Policy.

Safeguards used for international transfers may include standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By registering and using the prk92 platform, you acknowledge that your data may be transferred internationally in the manner described above.

8. Data Retention

prk92 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account relationship with prk92 plus a minimum of five (5) years after account closure, to meet AML record-keeping requirements under our gaming license.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with standard AML compliance timelines.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for three (3) years following the close of the relevant support interaction or dispute.
• Marketing Data: Retained until you withdraw consent or unsubscribe, after which it is promptly deleted or anonymised.
• Technical & Device Logs: Retained for up to twelve (12) months from the date of collection, unless a specific security investigation requires longer retention.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

9. Security Measures

prk92 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption: All data transmitted between your device and prk92 servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored at rest is encrypted using AES-256.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff accessing player data are subject to background checks, confidentiality agreements, and mandatory data protection training.
• Infrastructure Security: Our servers are hosted in secure, access-controlled data centres with physical security measures, redundant power systems, and continuous monitoring.
• Fraud Detection Systems: Automated systems monitor account activity in real time for signs of unauthorised access, suspicious transactions, and potential account compromise.
• Regular Audits: prk92 conducts periodic internal security reviews and commissions independent third-party penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a data breach that poses a risk to your rights or freedoms, prk92 will notify affected players and relevant authorities within the timeframes required by applicable law.

10. Your Data Protection Rights

As a prk92 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond to verified requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data prk92 holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required for AML compliance cannot be deleted before the applicable retention period expires.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: You may request a copy of the personal data you have provided to prk92 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. Children and Minors

The prk92 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Registration is not permitted for minors, and we employ age verification procedures to enforce this requirement.

If prk92 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on prk92 or provided personal data to us, please contact us immediately at [email protected].

12. Marketing Communications

prk92 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, PSL cricket betting offers, and other prk92 promotions, where you have opted in to receive such communications during registration or at any subsequent point.

Opting Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your communication preferences in your account settings, or contacting our support team directly. Opting out of marketing communications will not affect essential service notifications such as deposit confirmations, withdrawal updates, or security alerts.

prk92 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except as required by our fraud detection and AML monitoring obligations.

13. Updates to This Privacy Policy

prk92 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform services. Where changes are material — meaning they significantly affect your rights or how we use your data — we will provide advance notice via your registered email address or a prominent notice on the prk92 platform before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how prk92 protects your information. Continued use of the prk92 platform after the effective date of any revision constitutes acceptance of the updated policy.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by prk92, please contact our Data Protection team:

• Email: [email protected] — subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 on the prk92 platform. Average response time under 2 minutes.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 calendar days.

Complaints: If you are not satisfied with our handling of your personal data or our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction governing our gaming license. Details of the relevant supervisory authority are available upon request.